Microsoft’s new “Dynamics 365 Copilot” aims to automate repetitive tasks for businesses
Microsoft is officially injecting artificial intelligence into its business apps by launching the new Dynamics 365 Copilot. According to Microsoft, the AI update to the apps will use Copilot for automation, which will “let everyone spend more time on the best parts of their jobs and less time on mundane tasks.”
“Dynamics 365 Copilot takes advantage of new advances in generative AI to automate these tedious tasks and unlock the full creativity of the workforce,” so Charles Lamanna, CVP of business apps and platforms at Microsoft. “Dynamics 365 Copilot puts CRM and ERP to work for business users to accelerate their pace of innovation and improve business results across all industries.”
The new AI integration covers various apps from Microsoft, such as Dynamics 365 Sales, Viva Sale, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, Dynamics 365 Marketing, Dynamics 365 Business Central and Microsoft Supply Chain Center. Using Copilot, these services will automate various tasks, especially the repetitive work involving sales and customer service. For example, Microsoft Supply Chain Center can proactively identify external issues that could affect key supply chain processes. It will then produce insights regarding the affected orders and an email will automatically be prepared to notify business partners to take action that will prevent further problems.
According to Microsoft, the data that will be used in these automated tasks will be pulled from relevant sources, such as the seller’s CRM, ERP, recorded Teams conversation insights, data entered by marketers themselves, the company’s existing marketing emails, the latest data from the web and other company data. Despite this, Microsoft emphasized that none of the customer’s data would be used in any way to train the models.
The announcement is part of the software company’s push for more AI integration in its products and services confirmed the third phase of the investment in OpenAI. Aside from this AI update in its business app, Microsoft continues to work on further improvements Bing and Edge, which is now armed with AI features and tools. Recently Microsoft including the new Bing on the Windows taskbar, but removed that after a few days. Despite this, it introduced significant improvements to the chatbot of Bing by rolling out a new one reverse counter and chat tones last week.
