UK iPhone owners finally get DIY repairs to fix broken screens
iPhone owners in the UK can now choose to repair their devices from the comfort of their own homes. Apple has just revealed that its Self Service Repair is now rolling out in the UK, offering customers the chance to fix issues, such as broken screens, without making a trip to their local store. This useful service was actually first announced way back in April, but at launch it was only available to users in the US.
Fortunately, that’s all changed with those in the UK, Belgium, France, Germany, Italy, Poland, Spain and Sweden now able to buy genuine Apple parts and assemble them themselves.
Along with getting the right bits and pieces needed to fix a device, this service also offers the specific tools to get the job done, as well as manuals to help owners through each step of a repair. There are a total of 200 different parts that can be purchased with Apple, which also offers the option to rent the tools needed to fix things.
The parts included in the program are the same – at the same price – as those available through Apple’s network of authorized repair providers, but you don’t pay for the technician’s time, making things cheaper.
To begin the Self Service Repair process, a customer will first review the repair manual for the product they wish to repair by visiting support.apple.com/self-service-repair. They can then visit the Apple Self Service Repair Store and order the necessary parts and tools.
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Apple says the new self-service repair is part of efforts to further expand access to repairs and increase the repairability of its products over time.
There’s no word on full UK pricing yet, but in the US a battery repair is around $70 (£55), while a new screen will set you back $267 (£210).
Customers can also send replaced parts back for refurbishing and recycling, and in many cases receive a credit towards the purchase by doing so.
This is the first time Apple has ever allowed users to repair their own devices. Until now, it has always been necessary to change the screen or battery by an authorized company, which means not only a trip to the city, but also higher prices.
Along with the iPhone, the tech giant also promises to make other parts available for devices that use the new M1 chip.
“We believe that the best technology for our customers and for the planet is technology that lasts, which is why we design our products to last and rarely require maintenance or repair,” said Jeff Williams, Apple’s CEO.
“But when a repair is needed, we want customers to have many options for safe, reliable and secure repair. That’s why we’re excited to launch Self Service Repair in Europe, giving our customers direct access to genuine Apple parts , tools, and manuals.”